How is your Service Department performing?

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How is your Service Department performing?

Shouldn’t we strive to increase retention both in Sales and Service?

Imagine if sales and service volume went up another 15-20%, $500 higher in gross per car sold, plus 20% more in labor per RO ! What would your bottom line look like then?

We can assist you and together we can get it done. Sales departments retain only 25-40% of gross on an average, good stores 50%. Since Service and Parts is where all the gross retention is, shouldn’t we strive to increase retention both in Sales and Service? If we lose them in service, chances are we lose them in sales. Retention gross in service is around 75-85% Parts Gross is 92%-93%.

Benefits of Inhouse VS Outsourced

ISSUE - 5 customers call in to make an appointment, only 2-3 receptionists available to take calls (typically 1); who are managing check ins, cash register, car rental, scheduling appointments, taking all other calls. Now 6 Advisors and 12 appointments show up at the same time but there is no one to answer the calls, schedule the appointments, confirm appointments, call missed appointments and so many other things to handle.

FIX - Sales$Service room is full of professionally trained experts located in Omaha, NE, USA and we would love to be able to answer your inbound opportunities when you can't make those outbound calls and hence we increase your company RO/Sales Opportunities.

INHOUSE Rep making $30,000 actually costs $44,000

OUTSOURCE Rep making $30,000 actually costs $30,000

Paying your people $13 per hour actually costs $21.15 per hour; add $13 hourly, taxes, workers comp, health insurance, now add equipment, office space, management, professional training, time off, sick days, rehiring, retraining etc.

And we haven't even talked about all the missed service/sales opportunities...$1 million a year!!!

DO THE MATH

Show Ratio? Service to Sales? Buyback? Exchange? Conquest? Confirmation Call? Missed Appt Call?

"$1 up to $5.16 million yearly increase with partnering with Sales To Service!!!"

Call-To-Action

WHAT WE DO

We implement the Sales to Service change in your company. Managing change and integrating services even further in Sales to Service.
Number #1
Number #1

First, we provide a first class service to your customers who call and wanting to do business with your dealership. We assure that no call will go unanswered.

Number #2
Number #2

Second, we will increase your show ratio up over 90% thereby increasing your RO count. Service confirmation calls are an opportunity to make certain all issues are listed on the service request.

Number #3
Number #3

Third, we take care of missed appointment calls which will increase our show ratio to a consistent, 93%-95%.

Number #4
Number #4

Fourth, we increase RO count by calling out bound campaigns; decline, recall, 7-10 month no visit, inspections, sop, csi, etc.

Number #5
Number #5

Fifth, Sales to Service opportunities. Every Customer will be asked if they are interested in exchanging their vehicle for something new (14’ or older unless specified).

Number #6
Number #6

Sixth, anything else we can do to help increase CSI, RO and Vehicle Sales.

Services

Sales $ Service

We provide a first class service to your customers who call and wanting to do business with your dealership. We assure that no call will go unanswered.
Our Consultancy

We will increase your show ratio up over 90% thereby increasing your RO count.

Service confirmation calls are an opportunity to make certain that all issues are listed on the service request. They are opportunity to up sell any recommended service, for time and/or mileage intervals increasing; to show rate, sales per visit and overall customer experience.

About Us

What People Are Saying About Us

Meet our happy clients and find why our team is the preferred choice.

What our customers says

The goal of this feedback solicitation process is to get unbiased insight from customers about how are we doing

It's hard to trust a company when all you have is your esteemed clients. That's the reason for us to collect our clients' testimonials. It's the best way to show you how dedicated we take every call.

Testimonial

Get started with us to increase CSI, RO and Vehicle Sales

Every call is an opportunity to update customer profiles in sales' and services' CRMs. Keeping CRMs up to date improves marketing efficiency.
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Find Out How We Can Help You

Fill out form below and our assistant will arrange a time for you to start growing your business.

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Call Me

1-888-342-6018

Email Us

reidrichards@salestoservice.com

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